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- Submitting your complaint in the customer portal significantly lowers your workload, as you will save time spent on the phone or in your mailbox.
- Your concern will be automatically forwarded to the right colleagues.
- Your complaint can be assigned directly to a lot from your transaction overview in the customer portal. Therefore, no additional information about the lot needs to be entered, as all the information is already available. This helps prevent misunderstandings and errors.
- Digital claims save resources, such as paper.
- You also have the option of uploading pictures of your complaint in the customer portal.
- As a customer, you can view the processing status of your claim at any time.
- Your claim is independent of the availability of the staff.
We kindly ask you to take into account the binding auction regulations, in particular Article 24.
From Tuesday, 26 September 2023, the Customer Service Department will also organize another "Meeting Point" on the subject of claims via the Customer Portal during this week. During the break and after the auction, Customer Service will demonstrate how it works and be available to answer any questions you have.
If you have any further queries, you can always contact the customer service.
